Contact Forms, Live Support, CRM

Описание

Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.

Benefits

  • Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
  • Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
  • Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
  • Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
  • Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
  • Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
  • Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
  • Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.

Features

  • Support pages in website frontend for starting/accessing conversations
  • Members can open a conversation directly, while visitors have to confirm their email first
  • Admins can see and access open Conversations from backend
  • Report Content button for any post types (configurable)
  • Contact Owner button for any post types (configurable)
  • Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
  • My Conversations page to website frontend, to access own tickets by logged in users
  • Custom support departments for website / report content / contact content owner / contact user
  • Floating support buttons (contact, new messages) on all pages (can be disabled)
  • Message counter in backend (site support) and frontend (for creators)
  • Send webcam/screen/microphone recordings and file uploads in conversations
  • Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
  • Custom form per department enables custom fields per conversation (ticket)
  • Invite by email to fill a form, contact a department or join a new conversation
  • Can messages, add to later messages for quick replies
  • Integrates with MicroPayments Plugin for paid support (per conversation, message)
  • Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
  • Multilanguage conversations with DeepL integration for translating messages on request

More features to come …

License

This plugin is released under a GPL license.

Скриншоты

  • Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings
  • Custom Form with custom fields: text, dropdown, toggle
  • Buttons on content page
  • Report content support form
  • Floating support button on all pages

Часто задаваемые вопросы

How does system prevent bulk submissions from «visitor» bots?

A visitor needs to register a contact and confirm email to create a new ticket.

How are tickets secured ?

Each contact (email) has a code to access ticket.

Отзывы

Посмотреть 1 отзыв

Участники и разработчики

«Contact Forms, Live Support, CRM» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:

Участники

Перевести «Contact Forms, Live Support, CRM» на ваш язык.

Заинтересованы в разработке?

Посмотрите код, проверьте SVN репозиторий, или подпишитесь на журнал разработки по RSS.

Журнал изменений

1.9

  • Option to allow visitors start conversation before confirming contact (resulting in pending conversation)
  • Counters for new and pending conversations in conversation list
  • Support can see how many conversations a contact openeded and browse these
  • Filter conversation list by status, department, contact
  • Sort conversation list by status, created, updated

1.8

  • Add/Remove contacts from conversations
  • Reply to messages in tickets
  • Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments
  • Unsupported email provider domains (disable domains with email issues or common for spammers)
  • Access contact fields from backend conversation view, by clicking contact

1.7

  • Multilanguage conversations (each message can be in different language)
  • DeepL integration for translating messages on request

1.6

  • Create new converation for specific contact (registered or not registered) and send notification to join
  • Invite by email to fill form, open conversation with specific department
  • Sort contacts by last form update
  • Canned messages/responses

1.5

  • Insert audio/video recordings in conversations: webcam, screen, microphone
  • Insert file uploads in conversations

1.4

  • Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms
  • Link parsing in conversation messages & custom fields
  • Forms enable contacts to fill and update contact fields

1.3

  • MicroPayments integration for paid support: clients pay on request and providers when they answer
  • Conversation management (close, delete)

1.2

  • Custom support departments for website / report content / contact content owner / contact user
  • Integrate Report Content for any post types
  • Integrate Contact Owner for any post types
  • Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
  • Floating support buttons (contact, new messages) on all pages (can be disabled)
  • New message counter in backend (site support) and frontend (for creators)

1.1

  • First release