Описание
Support tickets with live chat interface, contact form, frontend and backend conversation management, floating contact icon, report and contact author buttons on content.
Provides site support desk & messaging features for backend/frontend, combining ticket management with live chat interface in unified conversation interface. Custom contact forms enable collecting custom data per per contact or conversation.
- Support pages in website frontend for starting/accessing conversations
- Members can open a conversation directly, while visitors have to confirm their email first
- Admins can see and access open Conversations from backend
- Report Content button for any post types (configurable)
- Contact Owner button for any post types (configurable)
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- My Conversations page to website frontend, to access own tickets by logged in users
- Custom support departments for website / report content / contact content owner / contact user
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- Message counter in backend (site support) and frontend (for creators)
- Send webcam/screen/microphone recordings and file uploads in conversations
- Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
- Custom form per department enables custom fields per conversation (ticket)
- Invite by email to fill a form, contact a department or join a new conversation
- Integrates with MicroPayments Plugin for paid support (per conversation, message)
More features to come …
Скриншоты
Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings 
Custom Form with custom fields: text, dropdown, toggle 
Buttons on content page 
Report content support form 
Floating support button on all pages
Часто задаваемые вопросы
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How does system prevent bulk submissions from «visitor» bots?
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A visitor needs to register a contact and confirm email to create a new ticket.
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How are tickets secured ?
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Each contact (email) has a code to access ticket.
Участники и разработчики
«Live Support Tickets & Contact Forms» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:
Участники
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Журнал изменений
1.6
- Create new converation for specific contact (registered or not registered) and send notification to join
- Invite by email to fill form, open conversation with specific department
- Sort contacts by last form update
1.5
- Insert audio/video recordings in conversations: webcam, screen, microphone
- Insert file uploads in conversations
1.4
- Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms
- Link parsing in conversation messages & custom fields
- Forms enable contacts to fill and update contact fields
1.3
- MicroPayments integration for paid support: clients pay on request and providers when they answer
- Conversation management (close, delete)
1.2
- Custom support departments for website / report content / contact content owner / contact user
- Integrate Report Content for any post types
- Integrate Contact Owner for any post types
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- New message counter in backend (site support) and frontend (for creators)
1.1
- First release