WordPress HelpDesk & Support Ticket System Plugin — Octrace Support


Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.

Easy support requests management — Spend less time and effort on providing support for your customers and focus on your business instead.

Enjoy Quick and Simple Integration — Just copy-paste two shortcodes from the documentation into your website to start.


  • Basic Support Functionality
  • Unlimited Support tickets
  • Unlimited websites
  • Ticket Attachments
  • Support Satisfaction Survey
  • Ticket Private Notes
  • Support Agents Roles & Permissions
  • Custom Support Statuses
  • Ticket Scheduling
  • Guest Tickets


Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:

  • Email Support Module
  • Support Products Module
  • Automatic Tickets Assignment


  • Support Dashboard

  • Manage Support Tickets

  • Support Agents

  • General Support Configuration

  • Support Status List Configuration

  • Support Attachments Configuration


Этот плагин предоставляет 2 блока.

  • Support Request Form
  • Support Ticket List


From your WordPress dashboard

  1. Visit Plugins > Add New
  2. Search for «Octrace Support»
  3. Activate Octrace Support from your Plugins page
  4. Add the Support Request Form Gutenberg block into any of your pages to start receiving support requests from it.
  5. Read the documentation to get additional info

Часто задаваемые вопросы

What kind of support do you provide?

Email: Support is provided via support@octrace.com email.

Help Desk: Open a Support Ticket


This plugin is awesome! I can easily get support requests. Its interface is very useful. It also fits every theme. They don't have their own style. It takes directly from the theme. That's why it's not clear that it's an add-on This is very good.
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Участники и разработчики

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Журнал изменений


Release Date — 13 Friday 2023

  • Fix — Resolved installation errors


Release Date — 19 March 2022

  • Fix — Security Improved


Release Date — 27 February 2021

  • Added — Guest Ticket
  • Fix — Paperclip icon size


Release Date — 12 December 2020

  • Fix — Icon visual appearance fix
  • Fix — Minor changes


Release Date — 4 November 2020

  • Added — Support Agents
  • Added — Custom Support Statuses
  • Added — Support Customer Survey
  • Added — Ticket Private Notes
  • Added — Ticket Attachments Module
  • Added — Scheduled Tickets Management
  • Fix — Ensured Octrace Support doesn’t load unnecessary css and js files.


Release Date — 1 November 2020

  • Gutenberg Block: Support Ticket Request Form
  • Gutenberg Block: Support Ticket List


Release Date — 30 October 2020

  • Octrace Support