Описание
Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management — Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration — Just copy-paste two shortcodes from the documentation into your website to start.
Features
- Basic Support Functionality
- Unlimited Support tickets
- Unlimited websites
- Ticket Attachments
- Support Satisfaction Survey
- Ticket Private Notes
- Support Agents Roles & Permissions
- Custom Support Statuses
- Ticket Scheduling
- Guest Tickets
PRO
Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:
- Email Support Module
- Support Products Module
- Automatic Tickets Assignment
Скриншоты
Support Dashboard
Manage Support Tickets
Support Agents
General Support Configuration
Support Status List Configuration
Support Attachments Configuration
Блоки
Этот плагин предоставляет 2 блока.
- Support Request Form
- Support Ticket List
Установка
From your WordPress dashboard
- Visit Plugins > Add New
- Search for «Octrace Support»
- Activate Octrace Support from your Plugins page
- Add the
Support Request FormGutenberg block into any of your pages to start receiving support requests from it. - Read the documentation to get additional info
Часто задаваемые вопросы
-
What kind of support do you provide?
-
Email: Support is provided via support@octrace.com email.
Help Desk: Open a Support Ticket
Отзывы
Участники и разработчики
«WordPress HelpDesk & Support Ticket System Plugin — Octrace Support» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:
Участники
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Журнал изменений
1.2.7
Release Date — 1 February 2024
- Fix — Resolved conflict with external login forms
1.2.6
Release Date — 25 November 2023
- Fix — Removed deprecated jQuery code
1.2.5
Release Date — 8 November 2023
- Fix — Improved protocol processing during redirects
- Fix — Security patch
1.2.4
Release Date — 13 February 2023
- Fix — Resolved installation errors
1.2.3
Release Date — 19 March 2022
- Fix — Security patch
1.2.2
Release Date — 27 February 2021
- Added — Guest Ticket
- Fix — Paperclip icon size
1.2.1
Release Date — 12 December 2020
- Fix — Icon visual appearance fix
- Fix — Minor changes
1.2.0
Release Date — 4 November 2020
- Added — Support Agents
- Added — Custom Support Statuses
- Added — Support Customer Survey
- Added — Ticket Private Notes
- Added — Ticket Attachments Module
- Added — Scheduled Tickets Management
- Fix — Ensured Octrace Support doesn’t load unnecessary css and js files.
1.1.0
Release Date — 1 November 2020
- Gutenberg Block: Support Ticket Request Form
- Gutenberg Block: Support Ticket List
1.0.0
Release Date — 30 October 2020
- Octrace Support