Часто задаваемые вопросы

I’ve lost my token, what should I do?

During token registration process according to your choice a series of backup codes has been sent to you, know you should click on “Lost your Token” and enter one of Backup codes
Tip: Any Backup code ability to use once.

I selected “Easy mode” in “Authentication Type”, do I register my users with this token?

Answer is yes you can

I selected “Secure mode” in “Authentication Type” but the activation code did not sent to my email, now please let me know what should I do?

Click on Deactivate button and register your OTP token again

I selected “Secure Mode” in “Authentication Type” and then I entered my email (for example: johan.smith@email.com) and in other website I entered some different email address of myself now I want to know what’s exactly happening?

During token registration process according to your choice a series of backup codes has been sent to you, know you should click on “Lost your Token” and enter one of Backup codes
Tip:

I selected “Secure Mode” in “Authentication Type” and then I deselect this option, now I give token to someone else but don’t know who the token’s owner is?

That’s yours (for first person) any user after the token registration in Secure Mode or Full Secure Mode known as the original owner of the token.

I selected “Easy Mode” in “Authentication Type” and at some other website I selected “Secure Mode”, what’s exactly happen now?

The server recognize you as Secure Mode user
Tip: the original owner of the token is a person whom select “Secure Mode” or “Full Secure Mode” for the first time

I selected “Easy Mode” in “Authentication Type” and at some other website I selected “Full Secure Mode”, what’s exactly happen now?

The server recognize you as Full Secure Mode user.

I selected “Full Secure Mode” in “Authentication Type” and then I deselect this option, now I give token to someone else but don’t know who the token’s owner is?

That’s yours (for first person) any user after the token registration in Secure Mode or Full Secure Mode known as the original owner of the token.

I selected “Full Secure Mode” in “Authentication Type” and then I entered my Mobile number (e.g.+16041234567) and in other website I entered some different Mobile number of myself (e.g.+16041234567) now I want to know what’s exactly happening?

The server recognizing first Mobile number (+16041234567) as the original Mobile number of token’s owner and second Mobile number does not have a specific performance.

I selected “Full Secure mode” in “Authentication Type” but the activation code did not sent to my email, now please let me know what should I do?

Click on Deactivate button and register your OTP token again.

After I entered the Backup code I can’t login in system with the same backup code any more

Each backup code can be used just one time.