Описание
The idea was it to create a Ticket System completely for the Front-End, and that’s the result!
This plugin adds a ticket system to your page, to handle Questions, problems or other requests from visitors of your page.
You can use it as a help desk for co-workers in your Intranet or as a contact form for your website for example.
Демо
GitHub
Key features
- Completely for the Front-End.
- Independet Login from WordPress, or when you are logged in into WordPress, then you will be automatically logged in.
- E-Mail Notification
- To every ticket you get a link so you can check your ticket and also write with the support like a chat.
- Normal users can take, edit their own and adopt tickets. They also can add appointments.
- Admin users can edit all tickets and allocate tickets to other users.
- You can add notes and solutions to every ticket.
- You can filter tickets for Issuer, name or mail of creator, done tickets, solution or problems.
- Datepicker Field
- Under «New Tickets» the tickets automatically reload every 30 seconds.
Languages and Localization?
The plugin currently comes with the following translations:
English, German
Скриншоты
Установка
- Upload
simple-support-ticket-system
directory to the/wp-content/plugins/
directory. - Активируйте плагин на странице «Плагины» в панели управления WordPress.
- Place
<?php do_shortcode('[ts_form]'); ?>
in your templates or [ts_form] in page edit mode for the ticket submission form. - Place
<?php do_shortcode('[ts_tickets]'); ?>
in your templates or [ts_tickets] in page edit mode for the ticket system page.
Часто задаваемые вопросы
Not yet!
Отзывы
Участники и разработчики
«Support Ticket System» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:
УчастникиПеревести «Support Ticket System» на ваш язык.
Заинтересованы в разработке?
Посмотрите код, проверьте SVN репозиторий, или подпишитесь на журнал разработки по RSS.
Журнал изменений
1.3.6
- Fixed max length for email text.
1.3.5
- Function added to send a ticket-link within the notification e-mails.
1.3.4
- Added Multisite support
1.3.3
- User Guide added
1.3.2
- Fixed search function
1.3.1
- Fixed unintentional backslashes in text
1.3
- BIG UPDATE
- Email notification for those who create the ticket. They will be informed when their ticket was «taken», when it’s «done» and when there is a new answer.
- You can consult and answer your ticket under an generated link.
- Following you can answer when you work on tickets, so it’s kind like a chat.
- Problem Field is renameble now.
- «Report problem» was changed to «Submit».
1.2.2
- IMPORTANT
- When you updated to 1.2.2 before 19.11.2015 (UTC+1 13:00h) and your wordpress backend doesn’t load anymore please redownload fixed v1.2.2
- Only whitespace in necessary fields isn’t allowed anymore.
- Database Update only loads when user is admin.
1.2.1
- Обновление безопасности
- Special thanks to the user «iberiam»
1.2
- You can rename the optional fields and the datepicker field.
- You can also hide these fields.
- Appointment field is now the datepicker field.
- Appointment added from the issuer are shown under the ticket itself.
- When logged in Name and Email in Form are not editable.
1.1
- PLEASE REACTIVATE THE PLUGIN TO APPLY CHANGES THIS TIME
- When you are already logged in in WordPress, you don’t have to log in again
- When you are logged in, Name and Email will be filled in into submit form
- Added a Title to tickets
- Loading Spinner now with transparent background
1.0.1
- Deleted Salutation because the email function is not ready
- added titles for buttons
1.0
- First release