Title: SimpleSupport Help Desk
Author: simplesupport
Published: <strong>10.06.2026</strong>
Last modified: 10.06.2026

---

Поиск плагинов

![](https://ps.w.org/simplesupport-helpdesk/assets/banner-772x250.png?rev=3567404)

![](https://ps.w.org/simplesupport-helpdesk/assets/icon-256x256.png?rev=3567404)

# SimpleSupport Help Desk

 Автор: [simplesupport](https://profiles.wordpress.org/simplesupport/)

[Скачать](https://downloads.wordpress.org/plugin/simplesupport-helpdesk.1.0.3.zip)

 * [Детали](https://ru.wordpress.org/plugins/simplesupport-helpdesk/#description)
 * [Отзывы](https://ru.wordpress.org/plugins/simplesupport-helpdesk/#reviews)
 *  [Установка](https://ru.wordpress.org/plugins/simplesupport-helpdesk/#installation)
 * [Разработка](https://ru.wordpress.org/plugins/simplesupport-helpdesk/#developers)

 [Поддержка](https://wordpress.org/support/plugin/simplesupport-helpdesk/)

## Описание

SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once 
you enter your publishable key, you get:

 * **Support widget** — a floating chat/ticket button on every page (or embed it
   anywhere with `[simplesupport]`)
 * **Live stats** — at-a-glance counts of open, in-progress and waiting tickets 
   right inside wp-admin
 * **One-click dashboard** — jump straight to the full SimpleSupport dashboard to
   read and reply

No coding required. Works on any WordPress theme.

**Free plan included** — sign up at [simplesupport.uk](https://simplesupport.uk)
and get your publishable key in seconds.

#### Features

 * Floating support widget injected automatically into your site footer
 * Configurable position (bottom-right / bottom-left) and brand colour
 * Shortcode `[simplesupport]` to embed the widget on a specific page only
 * At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin
 * Links directly into your SimpleSupport dashboard for full ticket management

### External Services

This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:

 * Load the support widget on your site’s frontend
 * Display aggregate ticket counts in wp-admin

Data sent includes: your publishable key (for authentication) and ticket content
entered by your site visitors. No data is sent until you configure a publishable
key.

 * Service: SimpleSupport — https://simplesupport.uk
 * Privacy policy: https://simplesupport.uk/privacy
 * Terms of service: https://simplesupport.uk/terms

## Скриншоты

[⌊The SimpleSupport settings screen — paste your publishable key and choose the 
widget position and brand colour.⌉⌊The SimpleSupport settings screen — paste your
publishable key and choose the widget position and brand colour.⌉[

The SimpleSupport settings screen — paste your publishable key and choose the widget
position and brand colour.

[⌊At-a-glance ticket counts (open, in progress, waiting, total) right inside wp-
admin.⌉⌊At-a-glance ticket counts (open, in progress, waiting, total) right inside
wp-admin.⌉[

At-a-glance ticket counts (open, in progress, waiting, total) right inside wp-admin.

[⌊The support widget on the front end of your site.⌉⌊The support widget on the front
end of your site.⌉[

The support widget on the front end of your site.

[⌊Full ticket management in the SimpleSupport dashboard — where "Open full dashboard"
takes you.⌉⌊Full ticket management in the SimpleSupport dashboard — where "Open 
full dashboard" takes you.⌉[

Full ticket management in the SimpleSupport dashboard — where «Open full dashboard»
takes you.

## Установка

 1. Upload the `simplesupport-helpdesk` folder to `/wp-content/plugins/`
 2. Activate the plugin in **Plugins  Installed Plugins**
 3. Go to **SimpleSupport  Settings** and paste your publishable key (pk_…)
 4. That’s it — the widget appears on your site immediately

#### Getting your publishable key

 1. Create a free account at [app.simplesupport.uk](https://app.simplesupport.uk)
 2. Go to **Settings  Widget** inside the SimpleSupport dashboard
 3. Copy your publishable key (pk_…) and paste it into the plugin settings

Your publishable key is designed to be exposed in your site’s HTML. Keep your secret
key (sk_) private — it is never needed by this plugin.

## Часто задаваемые вопросы

### Is there a free plan?

Yes. Sign up at simplesupport.uk — no credit card required.

### Can I show the widget on one page only?

Yes. Uncheck «Show support widget on all pages» in Settings, then add the shortcode`[
simplesupport]` to the page where you want it.

### Can I change the widget colour?

Yes — pick any colour in **SimpleSupport  Settings**.

### Where are tickets managed?

Full ticket management (reply, assign, close) happens in the SimpleSupport dashboard
at app.simplesupport.uk. The wp-admin view is a read-only summary.

## Отзывы

Нет отзывов об этом плагине.

## Участники и разработчики

«SimpleSupport Help Desk» — проект с открытым исходным кодом. В развитие плагина
внесли свой вклад следующие участники:

Участники

 *   [ simplesupport ](https://profiles.wordpress.org/simplesupport/)

[Перевести «SimpleSupport Help Desk» на ваш язык.](https://translate.wordpress.org/projects/wp-plugins/simplesupport-helpdesk)

### Заинтересованы в разработке?

[Посмотрите код](https://plugins.trac.wordpress.org/browser/simplesupport-helpdesk/),
проверьте [SVN репозиторий](https://plugins.svn.wordpress.org/simplesupport-helpdesk/),
или подпишитесь на [журнал разработки](https://plugins.trac.wordpress.org/log/simplesupport-helpdesk/)
по [RSS](https://plugins.trac.wordpress.org/log/simplesupport-helpdesk/?limit=100&mode=stop_on_copy&format=rss).

## Журнал изменений

#### 1.0.3

 * i18n: the widget position options («Bottom right» / «Bottom left») are now translatable.
   The plugin is fully ready for community translations on translate.wordpress.org(
   Spanish and French in progress).

#### 1.0.2

 * Security/clarity: the settings field now asks for your **publishable key** (`
   pk_…`) instead of a generic API key, and the placeholder no longer suggests a
   secret key (`sk_`). The publishable key is the one meant to be embedded in your
   site’s public HTML; secret keys must never be pasted here.
 * Security: the wp-admin screen now shows aggregate ticket counts only. Ticket 
   subjects and customer emails are no longer fetched with the publishable key, 
   so they can never be exposed through the key embedded in your public pages. Full
   ticket detail remains available in the SimpleSupport dashboard.

#### 1.0.1

 * Renamed the localized admin script object from `ssPlugin` to `simplesupportData`
   to use a unique, distinct prefix (WordPress.org plugin review).
 * Fixed: admin CSS/JS were not enqueued on the Tickets/Settings screens (hook-suffix
   check looked for the wrong slug), so the ticket summary stayed on «Loading…».
   The dashboard now loads correctly.

#### 1.0.0

 * Initial release

## Мета

 *  Версия **1.0.3**
 *  Обновление: **5 дней назад**
 *  Активных установок: **Менее 10**
 *  Версия WordPress ** 6.0 или выше **
 *  Совместим вплоть до: **7.0**
 *  Версия PHP ** 7.4 или выше **
 *  Язык
 * [English (US)](https://wordpress.org/plugins/simplesupport-helpdesk/)
 * Метки:
 * [customer support](https://ru.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://ru.wordpress.org/plugins/tags/helpdesk/)
   [live chat](https://ru.wordpress.org/plugins/tags/live-chat/)[support](https://ru.wordpress.org/plugins/tags/support/)
   [tickets](https://ru.wordpress.org/plugins/tags/tickets/)
 *  [Дополнительно](https://ru.wordpress.org/plugins/simplesupport-helpdesk/advanced/)

## Оценки

Пока что нет ни одного отзыва.

[Your review](https://wordpress.org/support/plugin/simplesupport-helpdesk/reviews/#new-post)

[Посмотреть всеотзывы](https://wordpress.org/support/plugin/simplesupport-helpdesk/reviews/)

## Участники

 *   [ simplesupport ](https://profiles.wordpress.org/simplesupport/)

## Поддержка

Есть что сказать? Нужна помощь?

 [Перейти в форум поддержки](https://wordpress.org/support/plugin/simplesupport-helpdesk/)