Этот плагин не тестировался с последними 3 основными выпусками WordPress. Скорее всего, он уже не поддерживается и может быть несовместим с текущими версиями WordPress.

Sola Support Tickets

Описание

Самый простой в использовании плагин службы помощи и поддержки. Создайте службу поддержки быстро и легко вместе с Sola Support Tickets.

Возможности плагина

  • Управление системой запросов (ожидающие, открытые, решенные)
  • Добавляет страницу «Отправить запрос» на ваш сайт
  • Получать уведомления при получении новых запросов в службу поддержки
  • Получать уведомления при получении новых ответов в службу поддержки
  • Один агент службы поддержки
  • Приоритеты — Добавьте приоритет запроса (низкий, высокий, срочный, критический)
  • Внутренние заметки

Premium приложения

  • Пользовательский фронтенд службы поддержки, показывающий новые, открытые и закрытые запросы
  • Несколько агентов службы поддержки
  • Запросы службы поддержки могут быть приватными или публичными
  • Добавьте популярные запросы на страницу службы поддержки
  • Макросы (добавьте предопределенные ответы на запросы)
  • Назначение запросов другим агентам службы поддержки
  • Разрешить гостям отправлять запросы в службу поддержки
  • Выберите статус запроса по умолчанию
  • Загрузка файлов для поддержки запросов и ответов (HTML 5)
  • Свяжите свою справочную службу с адресом электронной почты и автоматически создайте запрос службы поддержки при получении электронных писем
  • Темы для фронтенда службы поддержки (скоро)
  • Настройте службу поддержки с помощью шорткодов
  • Включить поле CAPTCHA в форме службы поддержки.
  • Департаменты
  • Приобретите Sola Support Tickets Premium Version всего за $29.99

Переводы

Получите бесплатно Sola Support Tickets Premium в обмен на перевод нашего плагина!

  • Английский язык (стандартный)
  • Немецкий язык (Michael Schulz)
  • Французский язык (Raymond Radet, Etienne Couturier)
  • Испанский язык (Io)
  • Нидерландский язык (Johan Omlo)
  • Итальянский язык
  • Хорватский язык (Sanjin Barac)
  • Бенгальский язык (Mayeenul Islam)
  • Португальский язык (Miguel Madeira Rodrigues)
  • Датский язык (Kenneth Wagner)
  • Турецкий язык (Cahit Cengizhan)

Скриншоты

  • Отправить запрос в службу поддержки
  • Просмотр открытых, решенных и ожидающих запросов
  • Просмотр одного запроса
  • Ответ на ваш запрос
  • Добавьте внутреннюю заметку к запросу

Установка

  1. После активации нажмите «Служба поддержки» в левом меню навигации
  2. Отредактируйте настройки по своему предпочтению.
  3. Ожидайте ваш первый запрос

Часто задаваемые вопросы

Как работает плагин?

При активации плагин автоматически создает страницу «Служба поддержки», куда пользователи могут отправлять запросы. После подачи запроса на поддержку вы получите уведомление по электронной почте. Чтобы просмотреть запрос, войдите в свою админ-панель, нажмите «Служба поддержки» в левой навигации, а затем нажмите «Изменить». В правом верхнем углу вы должны увидеть варианты изменения статуса поддержки, а также присвоить приоритет билета. Уведомления отправляются, когда есть новый запрос, а также когда появляются новые ответы на них — настройки можно поменять.

Как можно отредактировать страницу отправления запроса?

Страница «Отправить запрос» создается автоматически после активации. Чтобы изменить ее, перейдите на страницу в левой панели навигации и отредактируйте ее. Не забудьте сохранить шорткод на странице, чтобы форма заявки была правильно отображена.

Как добавить на мой сайт службу поддержки?

В базовой версии плагина создается только страница «Отправить запрос». Если вы хотите добавить полностью настраиваемую справочную службу к своему интерфейсу, которая показывает публичные открытые / закрытые билеты и функцию поиска, пожалуйста, подумайте о покупке премиум версии плагина всего за 29,99 $ в год. Обновления включены навсегда.

Отзывы

26.04.2018 1 ответ
I understand that you guys want to upsell your premium version. But you have stripped the free version so badly that it doesn’t even work. I install, test submitting a ticket, and get a page not found error because you have disabled the front end ticket list system for users, but seem to have forgotten to provide an end point for the basic version’s submission system. Terrible — uninstalled and rated poorly.
16.01.2017
Aucun interêt de prendre le plugin free. Ne marche tout simplement pas, impossible de modifier le statut «en attente de validation». Tout est fait pour prendre l’abonnement mensuel à «à dollard / an Nul
03.09.2016 3 ответа
For the premium add-on, the Email Retrieval does not work. I have already tried contacting the plugin creator, whom took several weeks of running me around in circles just to say «contact your host». The support for this plugin is subpar/non-existent. Find a plugin where they actually help you get their product to work properly, as paid for. Also, recently they completely changed the backend layout for the plugin, which has taken away a lot of different aspects over which the backend user previously had control. Don’t like it.
03.09.2016 1 ответ
Hi there, I need to use the front/back end in Spanish. How can I achieve that? I bought the plugin and submitted a ticket 2 weeks ago but I did not receive responses. J.
03.09.2016 3 ответа
I had tried this plugin a few months back but ended up going with a plugin that integrates osTicket. I decided to try it again as I would really prefer a helpdesk that’s native to WordPress. I created a sample ticket. After creation it took me to: www.mysite.com/support-tickets/hello-world-2/ Hello World was the subject of the support ticket. All I ended up getting was an error from WordPress telling me that this page doesn’t exist. I went to the Admin side of WordPress. I noticed that the ticket was created. I clicked to view the ticket. Once again, the same error that the page or post wasn’t found. I also noticed that there was a ticket that I had created during the first install. It seems as if the plugin does a poor job of cleaning up when you uninstall it. Another issue is that it seems as if all the plugin is doing is creating a post. I was hoping for a system where you can actually reply to tickets like a normal helpdesk. This plugin is too buggy. I had only tried the free version. If it actually worked properly, I would have no issues with paying for a premium version. Unfortunately, there’s much work to be done before I could consider this to be stable enough for use on a live site. After uninstalling, I’ll have to comb through my database using phpMyAdmin for any orphan tables. I have a feeling I’ll be having to manually clean up behind this plugin.
Посмотреть все 65 отзывов

Участники и разработчики

«Sola Support Tickets» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:

Участники

Перевести «Sola Support Tickets» на ваш язык.

Заинтересованы в разработке?

Посмотрите код, проверьте SVN репозиторий, или подпишитесь на журнал разработки по RSS.

Журнал изменений

3.18 — 2017-02-22 — High Priority

  • All Ajax and settings variables are sanitized and escaped properly
  • Paths to files are no longer hard coded in

3.17 — 2017-02-17 — High priority

  • PHPMailer vulnerability fix

3.16 — 2016-05-13 — Low Priority

  • Support Tickets menu order fixed
  • Support Tickets menu label changed back to Help Desk
  • Styling improvements to the modern support desk
  • You can now select multiple tickets and delete them
  • You can now search for a ticket in the modern support desk

3.15 — 2016-05-11 — Medium Priority

  • Внедрена новая панель управления запросами
  • Improved File Upload Functionality (Pro)

3.14 — 2016-02-03 — Low Priority

  • Bug Fix: Fixed a bug in the settings page that would affect any form in the admin page to throw an error when submitting

3.13 — 2016-02-03 — High Priority

  • Security Patches:
  • Checks in place when saving settings and sending feedback (Thank you Justin Greer)

3.12 — 2016-01-26 — Low Priority

  • Limited Promotion Removed

3.11 — 2016-01-07 — Low Priority

  • Limited Promotion
  • Тестировалось на версии WordPress 4.4
  • Турецкий перевод включен (Спасибо Cahit Cengizhan)
  • English language files updated with the latest strings
  • Fixed a styling issue on the settings page

3.10 — 2015-09-09 — Low Priority

  • PHP Notices fixed in the admin panel
  • Aesthetic improvement to a metabox in the single ticket view
  • Bug fixed in mail sending function when a new response is sent

3.09 2015-07-22 — Low priority

  • Added a pending support ticket count to the menu in wp-admin

3.08 2015-05-28 — Low Priority

  • Translations added:
  • Danish (Thank you Kenneth Wagner)
  • Improvement: Minor UI change (Pro)
  • Accessibility Improvements on submission form

3.07 2015-04-14

  • Bug fix: Localization bug fixed. Some strings were not being translated.
  • Enhancement: French translation has been updated to support the Customer Satisfaction Surveys add-on (Etienne Couturier)

3.06 2015-04-13

  • Fixed bug where CAPTCHA setting was not utilized in front-end along with PHP notice (code refactored)

3.05 2015-04-12

  • Fixed character-set encoding (SMTP e-mail)
  • Updated French translation file (Etienne Couturier)

3.04 2015-04-08

  • Made the warning to update both the premium and basic plugin dynamic
  • Fixed a compatibility issue with the Customer Satisfaction Survey add-on

3.03 2015-03-30

  • Enhancement: Can now also enter a «From Name» for automated e-mails as a from header. The From Name and From E-mail headers are now also used for the Reply-To e-mail headers. (Premium)
  • Enhancement: Can select to use wp_mail() or SMTP (valid SMTP settings are required). Headers set (From Name and From E-mail — available when using the premium version) are incorporated. (Premium and Basic)
  • Enhancement: Can now set the Cron Frequency for checking a selected E-mail inbox for new support tickets. This has to do with the checking of a mailbox for new mails and the mails are automatically converted to support tickets. (Premium)
  • Enhancement: Response text given for a ticket is now included in the automated notification e-mail. (Premium and Basic)
  • Enhancement: A single function has been created to send out all automated e-mails. This function takes into account settings such as custom From Email and From Name headers (can be set when using premium version) and whether to use smtp settings or the wordpress email function. (Premium and Basic)
  • Enhancement: All automated e-mails are now HTML with UTF-8 character set. (Premium and Basic)
  • Enhancement: Support for the Customer Satisfaction Surveys add-on has been added. (Premium with activated Customer Satisfaction Surveys add-on)
  • Enhancement: Customer Satisfaction Survey email settings added — The text to use for the stars rating and a setting to enable/disable sending of the surveys created using the Customer Satisfaction Survey add-on. (Premium with activated Customer Satisfaction Surveys add-on)
  • Enhancement: Customer Satisfaction overall rating per ticket has been added to the Support Tickets Dashboard. (Premium with activated Customer Satisfaction Surveys add-on)
  • Enhancement: Customer Satisfaction Survey results can be viewed per ticket on the Support Tickets Dashboard. (Premium with activated Customer Satisfaction Surveys add-on)
  • Enhancement: The responder of a ticket no longer receives a notification e-mail stating that there was a response. Notifications to other recipients are still sent. (Premium and Basic)
  • Enhancement: Added translation — Portuguese — Portugal (Miguel Madeira Rodrigues)
  • Bug fix: Default priority setting in the back-end was not being saved (Premium)
  • Bug fix: Default priority setting in the front-end was not being used (Premium and Basic)
  • Bug fix: The setting for whether a user should be logged in to submit a support ticket was ignored on the public support desk page. (Premium)
  • Bug fix: The search functionality on the public support desk page did not work as expected. Additional data was included in the result set HTML. (Premium)
  • Bug fix: Fixed notice when captcha entered incorrectly in the front-end (Premium)
  • Bug fix: Fixed the ticket counts at the top of the Support Tickets Dashboard (Premium and Basic)

3.02 2015-03-17

  • Enhancement: Added From e-mail headers to automated notification e-mail — A user can now enter a From E-mail that will be used when sending notification e-mails. (Premium)
  • Ehancement: When a file upload is done in the ticket editor view and no response text is given, a message is added as a response stating that a file upload was done. (Premium)
  • Enhancement: More strings are now translateable (Premium and Basic)
  • Bug Fix: Replaced deprecated function. Replaced get_settings() with get_option() (Premium and Basic)
  • Bug Fix: White space in ticket status removed (Premium and Basic)
  • Bug Fix: User roles weren’t showing in ticket responses
  • Bug Fix: Encoding has been fixed for ticket responses and notes — encoding between javascript and PHP was incorrect with AJAX requests (Premium and Basic)
  • Bug Fix: Font Awesome and Bootstrap disable functionality PHP notices fixed (Premium)
  • Bug Fix: Fixed Departments setting PHP notices
  • Bug Fix: Fixed generic naming of classes and IDs in the plugin stylesheets to ensure compatability with themes. (Premium and Basic)

3.01 19-02-2015

  • Files can now be uploaded and linked to support tickets (For browsers that support the HTML 5 file API only) (Premium)
  • Sola Support Tickets Languages added: Bengali, Croatian
  • New feature: Automatic support ticket closure after x days (Premium)
  • New feature: Notification e-mails now contain the ticket content
  • New feature: The e-mail address of the author is now visible within the ticket editor
  • Вы можете отключить / включить использование bootstrap на странице службы поддержки (для версий PRO)
  • Вы можете отключить / включить использование символов fontawesome на странице службы поддержки (для версий PRO)
  • Bug fix: incorrect db prefix was used previously

3.0 16-01-2015

  • Fixed submit support ticket page bug
  • Fixed a bug that may have shown support tickets on the front end even when marked as private
  • Support ticket status change notifications (new feature)
  • Bug fixes
  • Help desk improvements
  • Menu changes

2.9 11-11-2014

  • Bug Fixes:
  • Fixed PHP Errors
  • Support Tickets do not show in normal site search, only when searched through the help desk
  • Private Support Tickets are not displayed to other users except the author and agents.

2.8 24-10-2014

  • Bug Fixes:
  • Fixed PHP Errors

2.7 24-10-2014

  • Новые возможности:
  • Показать или скрыть выбор департаментов
  • Выберите департамент по умолчанию.
  • Разрешить гостям отправлять тикет в службу поддержки
  • You can now notify the default agent or all agents when a new support ticket is received.
  • Choose a default support ticket status
  • Включить поле CAPTCHA в форме службы поддержки.
  • Improvements:
  • Output Buffering enabled.
  • Uses user’s Display name instead of login name

2.6 15-10-2014

  • Новые возможности:
  • Internal notes can be created
  • Departments are now available (premium version)
  • Assign a ticket to an agent (premium version)
  • Force the collection of new mails (premium version)
  • Languages Added:
  • German (Thank you Michael Schulz)
  • French (Thank you Raymond Radet)
  • Spanish (Thank you Io)

2.5 01-08-2014

  • Fixed a bug that stopped showing the responses in the front end
  • Code improvements (PHP Warnings)
  • Dutch translation added — thank you Johan Omlo

2.4 15-07-2014

  • Performance improvement — Fixed PHP warnings
  • Performance improvement — Corrected the use of flush_rewrite_rules

2.3 08-07-2014

  • Closed support topics now show responses
  • Добавлены скриншоты

2.2 08-07-2014

  • Typo fix
  • New layout for support ticket responses
  • New feature: You can now choose whether users are allowed to submit HTML in their support tickets and responses
  • Macro support functionality added for the pro version

2.1 29-06-2014

  • Small bug fix

2.0 29-06-2014

  • New feature: Priorities — set a default ticket priority aswell as give your users the ability to add a priority to their support ticket
  • New feature: You can now filter by priority, status and support agent on the support tickets admin page
  • When user logs in, they are now redirected to the «submit support ticket» page
  • Better support ticket page UI (author details, extra styling)
  • Bug fix: ‘Last response by’ column is now working correctly
  • Better error handling

1.3

  • New features — Add a custom message when someone sends a support ticket

1.2

  • Language file added
  • Documentation link added

1.1

  • Bug fixes
  • Welcome page added
  • More CSS classes added to the submit support ticket page

1.0

  • First release