Title: TicketZero Author: ccconsultinggmbh Published: 31.07.2026 Last modified: 31.07.2026 --- Поиск плагинов ![](https://ps.w.org/ticketzero/assets/banner-772x250.png?rev=3629910) ![](https://ps.w.org/ticketzero/assets/icon-256x256.png?rev=3629893) # TicketZero Автор: [ccconsultinggmbh](https://profiles.wordpress.org/ccconsultinggmbh/) [Скачать](https://downloads.wordpress.org/plugin/ticketzero.0.4.6.zip) * [Детали](https://ru.wordpress.org/plugins/ticketzero/#description) * [Отзывы](https://ru.wordpress.org/plugins/ticketzero/#reviews) * [Установка](https://ru.wordpress.org/plugins/ticketzero/#installation) * [Разработка](https://ru.wordpress.org/plugins/ticketzero/#developers) [Поддержка](https://wordpress.org/support/plugin/ticketzero/) ## Описание TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress website to your TicketZero account: * **Live chat without code:** Pick your widget and it is embedded in the right place. No theme editing. * **One-click connection:** You are briefly redirected to TicketZero, confirm, and come back already connected. No copying of keys. * **With WooCommerce (optional):** Syncs order and customer data so the AI can answer order-status questions and suggest matching products. A TicketZero account is required (free trial at https://ticketzero.de). ### External services This plugin connects your website to **TicketZero** (https://ticketzero.de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. During operation, data is exchanged with ticketzero. de: 1. **One-click connection (connect handshake).** When you click «Connect to TicketZero», you are redirected to `https://ticketzero.de/connect/wordpress`. This passes your website URL (`home_url`), your website name (`get_bloginfo( 'name' )`), a return URL back into your wp-admin, and a random state value. After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area. 2. **WooCommerce synchronization (optional).** When you click «Connect shop products», the plugin creates a WooCommerce REST API key (read_write) and sends your shop URL (`home_url`), this consumer key and consumer secret together with your connection token to `https://ticketzero.de/v1/public/wordpress/woocommerce`. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products. Triggered only by your explicit action in the admin area. 3. **Front-end chat widget.** As long as the connection is active and live chat is enabled, the plugin loads the loader script `https://ticketzero.de/widget.js` on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero. 4. **Cart handoff to checkout.** If a visitor adds products to the cart inside the chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected items base64url-encoded in a return URL to your shop domain (`?tz_checkout=...`). The plugin reads these items and adds them to the visitor’s WooCommerce cart. TicketZero is a separate external service. Its use is subject to: * Terms of Service: https://ticketzero.de/legal/agb * Privacy Policy: https://ticketzero.de/legal/datenschutz ## Установка 1. Upload and activate the plugin. 2. In the «TicketZero» menu, click «Connect to TicketZero». 3. Confirm at TicketZero and choose a widget. 4. Done – the live chat appears on your website. ## Часто задаваемые вопросы ### Do I need a TicketZero account? Yes. This plugin is a connector to the TicketZero service. You can start a free trial at https://ticketzero.de. Without an account the plugin has no function. ### Does it work without WooCommerce? Yes. The live chat works on any WordPress site. The product, order and customer sync is optional and only applies if WooCommerce is active. ### What data is sent to TicketZero? See the «External services» section above for the exact data exchanged and when. ## Отзывы Нет отзывов об этом плагине. ## Участники и разработчики «TicketZero» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники: Участники * [ ccconsultinggmbh ](https://profiles.wordpress.org/ccconsultinggmbh/) [Перевести «TicketZero» на ваш язык.](https://translate.wordpress.org/projects/wp-plugins/ticketzero) ### Заинтересованы в разработке? [Посмотрите код](https://plugins.trac.wordpress.org/browser/ticketzero/), проверьте [SVN репозиторий](https://plugins.svn.wordpress.org/ticketzero/), или подпишитесь на [журнал разработки](https://plugins.trac.wordpress.org/log/ticketzero/) по [RSS](https://plugins.trac.wordpress.org/log/ticketzero/?limit=100&mode=stop_on_copy&format=rss). ## Журнал изменений #### 0.4.6 * Admin styles and scripts are now enqueued as separate files instead of being printed inline. Page assets load only on the plugin screen. * All PHP declarations, transients and internal parameters use the full `ticketzero`/` TicketZero` prefix. Stored settings are unaffected. #### 0.4.5 * WooCommerce: disconnecting the shop now also notifies TicketZero, so the shop no longer shows as «connected» there after you disconnect it here. The website connection stays intact. #### 0.4.4 * Metadata: distinct Plugin URI and Author URI (directory requirement). No functional changes. #### 0.4.3 * Readme rewritten in English and marked compatible with the current WordPress version (directory requirement). No functional changes. #### 0.4.2 * Readme: added an «External services» section (which data is sent to ticketzero. de and when, including Terms and Privacy links). * Security: output on the admin page is consistently escaped at the point of output. * Security: the cart parameter for the checkout handoff is now read in a sanitized way. * After activation you are redirected to the local plugin settings page (instead of straight to an external site). * The front-end loader script is now enqueued properly via wp_enqueue_script (async/ defer via filter). #### 0.4.1 * Variable products in the chat cart: selected variants (size/colour) are correctly carried over during the checkout handoff (the attribute mapping is derived from the variant itself). #### 0.4.0 * Cart & checkout: customers can add suggested products to the cart directly in the chat and proceed to checkout (the chat hands the cart over to your WooCommerce checkout). #### 0.3.1 * WooCommerce connection: calmer, clearer messages if the shop cannot be connected at the moment. #### 0.3.0 * WooCommerce: «Connect shop products» in one click. The plugin creates the REST key itself and passes it to TicketZero (no more manual copying). #### 0.2.0 * Branded admin page, widget selection directly in WordPress, automatic connection after activation. #### 0.1.0 * First version: one-click connection and live chat embedding. ## Мета * Версия **0.4.6** * Обновление: **3 недели назад** * Активных установок: **Менее 10** * Версия WordPress ** 5.8 или выше ** * Совместим вплоть до: **7.0.4** * Версия PHP ** 7.4 или выше ** * Язык * [English (US)](https://wordpress.org/plugins/ticketzero/) * Метки: * [chat](https://ru.wordpress.org/plugins/tags/chat/)[customer service](https://ru.wordpress.org/plugins/tags/customer-service/) [live chat](https://ru.wordpress.org/plugins/tags/live-chat/)[support](https://ru.wordpress.org/plugins/tags/support/) [woocommerce](https://ru.wordpress.org/plugins/tags/woocommerce/) * [Дополнительно](https://ru.wordpress.org/plugins/ticketzero/advanced/) ## Оценки Пока что нет ни одного отзыва. [Ваш отзыв](https://wordpress.org/support/plugin/ticketzero/reviews/#new-post) [Посмотреть всеотзывы](https://wordpress.org/support/plugin/ticketzero/reviews/) ## Участники * [ ccconsultinggmbh ](https://profiles.wordpress.org/ccconsultinggmbh/) ## Поддержка Есть что сказать? Нужна помощь? [Перейти в форум поддержки](https://wordpress.org/support/plugin/ticketzero/)