zenloop for WooCommerce — Net Promoter Score (NPS) platform

Описание

All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies.

The zenloop plugin for WooCommerce automates three key business processes:
1. Immediately detect unhappy, churning customers
2. Detect churn motives and alert stakeholders
3. Win back customers through personalized actions

By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level.

Platform benefits

With our software, you can measure customer retention and predict business growth.

Our benefits include:
— Achieve high response rates thanks to individual integration and optimized usability
— Configure alarm systems and immediately forward critical topics internally
— X-ray customer comments with smart labels and identify churn drivers
— Target critical voices based on your customer feedback and respond immediately
— Benefit from free referrals of your loyal promoters
— Motivate your employees with visualized real-time feedback

Plugin Features

When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback.

With the zenloop extension, you can
— Create customized surveys within a few minutes
— Use platform data to schedule NPS surveys via zenloop
— Trigger on-site NPS surveys on your order-success-page
— Trigger email NPS surveys after product delivery
— Keep track with automated feedback analyses and reports

Testimonials

Smooth feedback analysis
«With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.»
Jens Griebler (Deichmann) Head of CRM

Expand customer centricity
«Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.»
Julia Bösch (Outfittery) Chief Executive Officer

Fully automated NPS
«The easiest way to implement and roll out the entire Net Promoter System from A to Z — fully automated.»
Nana Lohmann (Shopapotheke) Chief Marketing Officer

Languages

You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish.
Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch.

The user interface is in English or German.

Integrations

Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:
— Emarsys
— Freshdesk
— Slack
— Salesforce
— webhooks
— Zapier

Скриншоты

  • Implement alarm systems
  • Display real-time feedback
  • Achieve high response rates
  • Target critical voices immediately
  • Benefit from free referrals
  • Integrate Smart Label text analysis
  • Zenloop for WooCommerce Backend Settings

Часто задаваемые вопросы

Installation Instructions

Take these few steps to connect your WooCommerce store to zenloop’s NPS feedback platform:
— Create a zenloop account
— Create a survey via “our email” and/or “website embedded”
— Download the plugin on the official WooCommerce site
— Install the plugin on your WordPress admin site
— Connect the WooCommerce plugin with zenloop
— Configure the WooCommerce plugin

Please find a more detailed description here.

Do I need to sign up for zenloop’s service?

Yes. You need to create a zenloop account to connect a WooCommerce shop.

Does zenloop offer a free trial?

Yes. We offer a 15-day free trial period with unlimited zenloop features access and feedback responses.

What does zenloop cost?

We offer a simple pricing for any company stage. Start for free. Send unlimited surveys. Pay only for responses: https://www.zenloop.com/en/pricing

What is the Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is the most popular method to measure feedback and customer loyalty. NPS correlates with revenue growth and is used by ⅔ of Fortune 1000 companies in the US. More details on the methodology can be found here.

How do I open a zenloop account?

Go to zenloop’s homepage: www.zenloop.com and click on “Test zenloop” to get to the register page.
Just enter your company credentials and click “Create account”.

When will the delivery survey email be sent?

We send our email to survey your delivery 5 days after an order. You can adapt that timing within the code.

Can I customize the survey design?

Yes, you can customize your survey. Pls go to zenloop and open the “Unterstand” section. Choose your survey and click on “Edit survey”. You can customize a new survey by choosing “our email” or “website embedded” as a survey channel within the “Listen” section.

Can I customize the survey question?

Yes and no. You can change the question subject. However, it is important to stick to the NPS question methodology: “How likely would you recommend [brand / process] to a friend or colleague?” Why? Because the question type “Would you recommend XYZ to a friend?” aims to measure customer loyalty. People only recommend a brand/service, if they are satisfied and emotionally connected with it. If both is true, they become loyal customers.

It’s not working

If you have problems with the zenloop for WooCommerce data sync, and have already tried to delete and reinstall the plugin, there are a few other possible causes:

  • Your setup doesn’t meet the minimum requirements. The WooCommerce plugin for WordPress requires PHP 7 or greater. We also recommend you update to the latest version of WooCommerce.

  • You have conflicts with your WordPress Theme or other plugins. You may need to switch themes, or deactivate all plugins except WooCommerce and zenloop for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts.

If you’ve tried our troubleshooting suggestions, but still have trouble with your sync, contact zenloop support. IMPORTANT: Please include the status report of your WooCommerce System and screenshots of your zenloop for WooCommerce plugin settings tab.

Отзывы

Works perfect

This tool reaaly works perfect. Well done guys, really solved a problem.

Really smart solution

These guys really understand NPS and how to help companies get the most impact from it to improve business. In the past, we were never able to pinpoint issues or draw actionable conclusions, this simple solution finally solves this. Well done, looking forward to seeing how you continue to develop this.

Best NPS Tool

Works perfectly with our high traffic WooCommerce stores. We love the "get realtime customer feedback" feature. I highly recommend it!
Посмотреть все 4 отзыва

Участники и разработчики

«zenloop for WooCommerce — Net Promoter Score (NPS) platform» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:

Участники

Журнал изменений

1.2

You can now select in the backend:
— Which data should be send to zenloop
— At what time to send the survey
— The location of the survey on your website (top or bottom)

Added translations for German
WC 3.4.4 compatibility check

1.1

WC 3.3.4 and WP 4.9.5 compatibility check

1.0

Initial Release