Описание
SwissAI Click to Call puts your SwissAI agent on your WordPress site, by voice, in writing or both.
- Call: the visitor clicks, allows the microphone and talks to your SwissAI voice agent directly from the browser.
- Chat: the visitor opens a small chat window and writes; the same agent answers in writing, with the same instructions, knowledge base and tools (it can book an appointment in the chat as it does on the phone).
- In the settings you choose what the site shows: Call, Chat or Both. One shortcode can choose otherwise:
[swissai_call mode="chat"]. - One agent per language: a WebRTC client for each language, the button and the chat use the language of the page (works with Polylang and WPML).
- Shortcode
[swissai_call]to place the buttons in any page or post,[swissai_call lang="de"]to force a language. - Optional floating buttons on every page.
- Button texts can be changed in the settings or per shortcode:
[swissai_call label="Talk to us" hangup="End call" chat_label="Write to us"]. - The secret key stays on your server and never reaches the browser.
A SwissAI account is required. The button and the chat talk to an agent that you create in the SwissAI dashboard: create your account on swissai.dev.
The settings page is translated into Italian, German, French, Spanish, Russian, Portuguese and Chinese; the buttons, the chat and their messages speak the language of the page.
External services
This plugin connects to SwissAI (developers.swissai.dev), a service of Swissvoip SA, to let visitors talk or write to your agent.
- Call: when a visitor clicks the call button, your server sends the client name and the secret key you saved in the settings to
https://developers.swissai.dev/api/webrtc/tokenand receives a temporary password valid for one call. On pages that show the call button, the browser loadshttps://developers.swissai.dev/js/call.js, which opens the call (audio from the visitor’s microphone) to the SwissAI switchboard. - Chat: when a visitor sends a message, your server sends to
https://developers.swissai.dev/api/messagesthe client name and the secret key, the text of the message, the last exchanges of the conversation (at most 20) and a random identifier of the browser session, and receives the agent’s reply. The conversation is kept in the visitor’s browser only for the session; the plugin stores nothing on your server.
No data is sent until the buttons are on a page; no call is started and no message is sent until the visitor clicks or writes.
Terms of service: https://www.swissai.dev/terms.html
Privacy policy: https://www.swissai.dev/privacy.html
Установка
- Create a SwissAI account on swissai.dev: the button and the chat talk to a SwissAI agent and do not work without one.
- In the SwissAI dashboard create an agent for each language of your site: its instructions, its knowledge base and, if you want, the tools it uses to book or look things up.
- In the dashboard open Telephony › WebRTC clients, create one client per agent and add your site’s domain. Copy the client name (
wc_…) and the secret key (wk_…): the key is shown only once. The same client is used by the call and by the chat. - In WordPress install and activate the plugin, then open Settings › SwissAI Click to Call and paste each client name and secret key in the row of its language; mark one as default.
- Choose what to show on the site: Call, Chat or Both.
- Add the shortcode
[swissai_call]to a page, or enable the floating button. For the call the site must use HTTPS: browsers allow the microphone only there.
Часто задаваемые вопросы
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Do I need a SwissAI account?
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Yes. You create the agent and the WebRTC client in the SwissAI dashboard.
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Do I need a different key for the chat?
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No. The chat uses the same client name and secret key as the call, and the same agent answers.
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Can I show only the chat?
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Yes. In the settings choose Chat; or use
[swissai_call mode="chat"]on a single page while the rest of the site keeps the call. -
Are calls and messages billed?
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Calls from the button count as minutes on your SwissAI plan, like any other call. Chat messages follow the conditions of your SwissAI plan.
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Check that your site’s domain is listed in the WebRTC client in the SwissAI dashboard and that the site is served over HTTPS (browsers require it for the microphone).
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The chat says it is not available
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The SwissAI account behind the client has no active trial or plan, or no credit: check Billing in the SwissAI dashboard.
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Участники и разработчики
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Участники
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Журнал изменений
1.3.0
- Chat with the agent: a small chat window next to the call button, or instead of it. Same client name and secret key, same agent.
- New setting «Show on the site»: Call, Chat or Both; the shortcode accepts mode=»call», mode=»chat» or mode=»both» and chat_label=»…».
- The call script is loaded only on pages that show the call button.
1.2.0
- Getting started box on the settings page, with the link to create a SwissAI account.
- Settings page translated into Italian, German, French, Spanish, Russian, Portuguese and Chinese.
- «Settings» link in the plugin list.
1.1.0
- One WebRTC client per language; the button follows the language of the page, the shortcode accepts lang=»xx».
- Button and status texts in English, Italian, German, French, Spanish, Russian, Portuguese and Chinese.
1.0.0
- First release.