JivoChat Live Chat — WP live chat plugin for WordPress

Описание

Business Communicator for E-Commerce

Unlike other live chat apps on the WordPress Market, Jivo is omnichannel.

Well, what does that mean?
It means live chats on your website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat live chat plugin.

  • Everything is in one place: your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools
  • Too easy: your team can react quickly to all inquiries — you don’t have to switch between apps to reply on different channels
  • Sales booster: you can double your sales by increasing website conversion rates and building better customer service experiences

Social Proof

Every month: Jivo empowers 270k websites around the world to engage in over 12 million live chats.

How does it work? 4 Platform Connection:

  • Live Chat: Talk with new and current visitors to your site with a proactive in-app chat.
  • Facebook: Continue your conversation on your customers’ favorite social media outlet: Facebook.
  • Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.
  • Email: Redirect emails from your company’s address (like info@yourcompany.com) to the JivoChat Inbox – your team will reply faster and no message will ever be missed.

Testimonial

“JivoChat has proven itself as a simple and very effective way to drive up user engagement, Customer Support and increase conversions. Implementing takes less than 10 seconds, but the benefits seem to continue growing forever. We’re delighted to recommend JivoChat to all our clients – we know they’ll love it just as much as we”
Eddie Daniels | Managing Director, bouncycastlenetwork.com

What makes JivoChat different?

  • Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.
  • Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds.
  • Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
  • Multi-agent chats: Transfer and invite colleagues to participate in open support chats with customers.

What We Do Better:

  • Access Facebook: Have live chat on Facebook easily without needing to log in or open a new tab.
  • Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate live chats with them upon conditions you’ve set.
  • Automatic Translator: Forget the language barriers, Jivo will translate your live chat in both directions instantly and fluently.
  • Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
  • Pointer: Highlight specific items on your website for your visitors.
  • Typing Insight: See the messages that visitors live typing before they hit “send.”
  • CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
  • Quick Site Load Time: Don’t worry about your loading time: Jivo scripts are loaded asynchronously.

Help

Here is instructions on the WordPress page in our Knowlage base
For more questions please start a live chat with our support on the integration page.

Multilingual JivoChat live chat plugin

Adjusting language of your chat window to the language your page is a very important step of the customization.
Because of that, JivoChat Live Chat has been translated into 24 languages; below is the list of supported languages:

  • Belarusian / Беларуская мова live chat plugin
  • Catalan / Català live chat plugin
  • Simplified Chinese / 简体中文 live chat plugin
  • Czech / Česky live chat plugin
  • Dutch / Nederlands live chat plugin
  • English live chat plugin
  • Finnish / Suomi live chat plugin
  • French / Français live chat plugin
  • German / Deutsch live chat plugin
  • Greek / Ελληνικά live chat plugin
  • Indonesian / Bahasa Indonesia live chat plugin
  • Italian / Italiano live chat plugin
  • Japanese / 日本語 live chat plugin
  • Kazakh / қазақ тілі live chat plugin
  • Norwegian / Norsk live chat plugin
  • Polish / Polski live chat plugin
  • Portuguese / Português live chat plugin
  • Brazilian Portuguese / Português brasileiro live chat plugin
  • Romanian / Română live chat plugin
  • Russian / Русский live chat plugin
  • Spanish / Español live chat plugin
  • Swedish / Svenska live chat plugin
  • Turkish / Türkçe live chat plugin
  • Ukrainian / Українська live chat plugin

If you’re lacking support of your language, please contact us in the live chat on our website jivochat.com

We also have integrations with: Ecwid, Shopify, Wix, Bigcommerce, Pipedrive, AmoCRM, ZohoCRM, GoDaddy, Joomla, Prestashop, Drupal, Big Cartel, Squarespace, Magento, Volusion, Opencart, Blogger, Bitrix.

Скриншоты

  • The chat window is fully customizable
  • You can use the desktop, mobile or browser-based agent application
  • All information about the client in one window
  • Track your visitors in real time and proactively initiate live chats with them
  • Keep working from your mobile

Установка

  • Install and activate the WordPress Plugin
  • After installation, click the JivoChat section in the left toolbar
  • Create a new JivoChat account, or use your existing one
  • Download and install the agent’s app on your computer or mobile, or use our browser-based app

Here is instructions on the WordPress page in our Knowlage base
For more questions please start a live chat with our support on the integration page.

Часто задаваемые вопросы

Can I use JivoChat for free?

Absolutely! You can use JivoChat for free with up to 5 online agents and with limited features. For the first 14 days all features will be available too.

Do I need any software on my server for JivoChat to work?

No, you don’t! JivoChat is a SaaS service, which means all the server stuff is on us. You just need to install the WordPress module, and you’re all set.

How will I receive messages from my customers?

You can choose to install the desktop app, or you can install our JivoChat app on your iOS or android device, or you can use our web-based app right in your browser!

Отзывы

Ferramenta essencial

Ferramenta essencial para e-commerce. Ajuda muito no atendimento, dá para visualizar o que o usuário escreve antes dele enviar, permitindo se antecipar na resposta e providências. Bom preço, bom suporte, equipe de atendimento super qualificada. Recomendo.

Superb 360 Customer Support.

This plugin has impressed me a lot! I am conversion rate optimiser and I know how a good tool can drastically increase your conversion on your site.I tested some other live chat softwares also, but Jivo was definitely best. You get so many features, so you can offer 360 degrees support to your customers. Also Its chat trigger feature which initiates chat with your customer. Thanks to Jivo team.

The best

It is the best plug in, work fast, easy to use. I am very happy with it. Really works without problem.

Отличный помощник в привлечении клиентов!!!

Попробовал бесплатную Демо-PRO-версию. Классная программа увеличивать конверсию с посещений сайта. Видно даже как посетитель набирает текст, стирает его. И уже понимаешь в каком настроении человек. С каким подходом лучше к нему обратиться. Так же показывает откуда человек пришёл на сайт. И становиться понятно куда тратяться твои деньги на продвижение сайта. Иногда по несколько посетителей за раз ловишь, затягиваешь в разговор. Круто!!! Обязательно приобретем PRO-версию.

Отличный сервис. Рекомендую к использованию.

Ребята молодцы, дали демку на PRO версию. Позвонили, помогли настроить, проконсультировали по всем возможностям. По статистике посмотрели - обращений стало больше. Думаю надо оставить PRO. Спасибо за оперативность в поддержке и за помощь в настройках.

Wonderful (Maravilhoso) Software

Very impressed with Jivo chat software for my website. It has nice triggers and very suitably priced and the customer care is very good. Highly recommend!! All in all I give it 5 stars
Посмотреть все 455 отзывов

Участники и разработчики

«JivoChat Live Chat — WP live chat plugin for WordPress» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:

Участники

Журнал изменений

1.3.3

  • Installation server URL was changed. Minor texts fixes.

1.3.2

  • Fix price list bug

1.3.1

  • Fixes, up to work with WordPress 4.9.6

1.2

  • Fixes, up to work with WordPress 4.7.5

1.1

  • Agent app url changed

1.0

  • Welcome our very first version of the plugin!