nanosupport

Very light, comfortable module for the basic site. Thanx to developers!

Hello, For most cases, we need users to attach/include an image in the tickets, any way to allow users to do that please? Thanks, nice day.

i’ve resolved my question very fast. Good and useful plugin

I have been looking for a help desk system for sometime and finally came across Nanosupport. This is perfect with all the features I needed, including email! The Knowledgebase also replaced another plugin I was using and this one is also a great feature. Keep up the great work!

I was split between 2 and 3 stars … This plugin features works great but its missing some of the basic things what any helpdesk software/plugin should have: — missing visual editor for replies, both client and staff — option to turn on/off visual editor separately for client/staff — option to upload files, limit what type of files, limit upload for client/staff and if ever implemented it would be great to use separate folder (e.g. outside uploads folder) — add or remove ticket priority options (e.g. remove «critical» or add «apocalypse») — option for SLA, e.g. low priority 24h, critical 2h, etc… — add different types of clients and limit their options, e.g «normal» client cant set priority higher than medium, VIP client can set anything… or even better — have an option to add additional (custom) type of clients on top of «normal» one with options to enable/disable — separate role for staff — simpler builder for tickets so we can organize in what order stuff should be and add/remove what the client can see, e.g. set priority before subject or add checkbox/dropdown list — to put it simple the «builder» should just enable/disable segments and move them up/down like we can organize menu or widgets — set time limit for clients to answer or the ticket will autom. close Good to have but not dealbreaker: — fetching emails — working hours / working hours based on ticket priority, e.g. critical 24/7, low 8am-4pm, etc — expand client/user pages so we can add additional info like company, address, phone… and enable/disable what info they can edit — option to block clients/users to see WP backend and if blocked to limit to their tickets and info only Implement this and start selling your plugin and if you dont set rip-off price i would buy it for sure. Asking all this for free would be unrealistic so i do not expect to have all this features for free. What suggestions you think are good, what you could be able to implement, what price… its your call.

I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn’t work properly. This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this. So I am now searching further… P.S. Also it takes away my sidebars. P.S. But it is on the right way ;o) and its not clunky like many others