Описание
The Live Chat + AI Chatbot That Actually Knows Your Store
Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep.
And if you don’t run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works.
🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans
🛒 Your Products, Synced Automatically
Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes.
- Zero maintenance: products sync the moment you add, edit or delete them
- Real-time stock sync: the AI never recommends something that’s out of stock
- Built for big stores: pick which categories to sync, up to 15,000 products
- Accurate answers with links: «Do you have this in blue?» gets a real answer and a direct link to the product page
No manual training. No copy-paste. No CSV uploads.
📦 «Where Is My Order?» Answered Instantly (New)
This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates.
Even better: signed-in customers don’t need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers.
- Fewer repetitive «where is my package?» tickets for your team
- Instant, accurate answers for customers, at 3 PM or 3 AM
- Identity is verified securely before any order detail is shared
💬 Live Chat That Turns Visitors into Customers
The AI handles the routine questions. You close the sales.
- Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from
- Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment
- Typing preview: see what visitors are typing before they hit send, and prepare your answer
- Mobile apps: answer chats from anywhere with the iOS and Android apps
Key Features
- AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number.
- Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete.
- Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products.
- Real-Time Stock Sync: stock changes reach the AI immediately.
- AI Chatbot, 24/7: instant automated answers in any language, even with typos.
- Customizable Chat Widget: match your brand’s colors, text, and style.
- Live Visitor Monitoring: real-time activity tracking with geolocation.
- Chat Triggers: proactively start conversations based on visitor behavior.
- Department Routing: send chats to the right team or agent automatically.
- AI Text Correction: fix grammar and improve replies on the fly.
- Typing Preview: see visitor messages as they are typed.
- Chat Ratings: collect instant customer feedback after every chat.
- Agent Transfers: hand off live conversations between agents seamlessly.
- Offline Email Form: capture messages and leads when your team is away.
- Мобильные приложения: Приложения для iOS и Android для работы из любой точки.
- Analytics & Reporting: track chat volume, response times, and satisfaction.
- File Sharing: exchange files with visitors right in the chat.
- Соответствие GDPR: Шифрование SSL и полная защита персональных данных.
What Your Customers Get
- Instant answers about products, stock and orders: no waiting, no frustration
- Live order tracking right inside the chat, day or night
- AI that understands their language, typos included
- A human agent one click away when they need one
Live in Under 60 Seconds
- Установите плагин onWebChat
- Создайте бесплатную учётную запись
- Подключите учётную запись в настройках плагина
- Your chat widget is live, no coding required
Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes.
Внимание: Если не удаётся подключиться через email и пароль (например, из-за брандмауэра), используйте Chat ID из консоли onWebChat.
Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.
Скриншоты
Установка
1. Install the Plugin: Search for «onWebChat» in your WordPress plugin directory and activate. 2. Sign Up: Create a free account at onWebChat.com. 3. Connect: Enter your email and password (or Chat ID) in the plugin settings. 4. Go Live: Your chat widget appears on your site immediately, no setup wizard, no code. 5. (WooCommerce) Enable Product Sync: Turn on product sync in the onWebChat settings so the AI chatbot learns your catalog and can answer order status questions.
Часто задаваемые вопросы
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OnWebChat бесплатный?
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Да! Банковская карта не требуется. Наш бесплатный тариф включает почти все основные функции и отлично подходит для большинства небольших компаний. Новые учётные записи также получают 1 месяц бесплатного использования тарифа Pro AI и 50 кредитов чатбота для полноценного тестирования.
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Can the chatbot answer «where is my order?»
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Yes. With WooCommerce connected, the AI chatbot answers order status questions in real time using live order data: current status, shipping method and the order timeline. Signed-in customers do not even need to type an order number, the plugin securely confirms their identity and the chatbot lists their recent orders automatically. This cuts down on repetitive «where is my package?» support tickets.
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How does the WooCommerce product sync work?
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Enable automatic product sync in the onWebChat settings, and your AI chatbot learns your product catalog: names, descriptions, prices, stock, brands, attributes and links. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time. Stores with large catalogs can choose which categories to sync, up to 15,000 products.
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Do I need WooCommerce to use onWebChat?
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No. onWebChat is a complete live chat and AI chatbot for any WordPress site. The product sync and order lookup features are a bonus for WooCommerce stores; everything else (live chat, AI chatbot with your own training data, visitor monitoring, triggers, mobile apps) works everywhere.
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Is my store data safe?
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Yes. All communication between your site and onWebChat is secured with HMAC-SHA256 authentication and a unique secret key, on top of SSL encryption. Product sync transmits only catalog data (name, description, URL, price, stock status, brand, attributes). Order details are never stored on our servers: they are fetched live, only when a customer asks, and only after the customer’s identity or order number has been verified.
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Как работает AI-чатбот?
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You provide training data in the form of questions and answers, and WooCommerce stores can add their product catalog automatically via sync. The AI chatbot uses this knowledge to answer visitor questions instantly, in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started.
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Что входит в тариф Pro AI?
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Всё из бесплатного тарифа плюс: AI-чатбот, инструменты ИИ, неограниченная история чатов, рабочие часы и возможность white-label (удаление брендинга onWebChat).
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Как тарифицируется AI-чатбот?
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После использования 50 бесплатных кредитов для работы с AI-чатботом необходим тариф Pro AI. Кредиты начинаются от 6 $ за 200 сессий чата, с оптовыми скидками при большем объёме.
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ИИ понимает несколько языков?
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Yes. The AI chatbot can understand and respond in your visitor’s language, regardless of the language your training data is written in. It also handles typos and informal phrasing naturally.
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Можно показывать или скрывать виджет чата на определённых страницах?
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Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings. You can also show the widget only to signed-in users.
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Можно скрыть виджет, когда я офлайн?
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Yes: simply deselect «Use Offline Form» in your dashboard to hide the widget when no agents are available.
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Есть ли возможность white-label?
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Да. Тариф Pro AI позволяет убрать логотип onWebChat из виджета чата.
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Можно отслеживать активность посетителей в реальном времени?
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Yes. The real-time monitoring dashboard shows who is on your site, their location, what pages they’ve visited, and more, so you can proactively start conversations at the right moment.
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Можно ли передавать чаты между операторами?
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Да. Активные диалоги можно передать любому доступному оператору в любой момент.
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Можно приглашать посетителей в чат?
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Да. Используйте автоматические триггеры чата на основе поведения посетителей или вручную приглашайте любого посетителя из консоли мониторинга.
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Насколько безопасен onWebChat?
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All chat data is encrypted with SSL. Store integrations use HMAC-SHA256 authentication. onWebChat is fully GDPR compliant.
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Какие языки поддерживаются в консоли?
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Консоль доступна на английском, шведском, немецком, французском, итальянском, испанском, португальском, словенском, греческом и турецком языках. Текст виджета чата можно полностью настроить на любом языке.
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I can’t connect with my email and password, what should I do?
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Если соединение заблокировано (например, брандмауэром или ограничением сервера), используйте Chat ID. Его можно найти в консоли onWebChat или в письме о регистрации.
Отзывы
Участники и разработчики
«Live Chat & AI-чатбот – onWebChat» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:
Участники
«Live Chat & AI-чатбот – onWebChat» переведён на 5 языков. Благодарим переводчиков за их работу.
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Посмотрите код, проверьте SVN репозиторий, или подпишитесь на журнал разработки по RSS.
Журнал изменений
3.8.4
- Fix: products whose scheduled sale starts or ends are now re-synced automatically, so the AI chatbot always quotes the current price
- Fix: variation price edits now re-sync the parent product’s price range
3.8.3
- Fix: WooCommerce product sync now sends the price customers actually see (tax display settings applied), and also the price excluding tax, so the AI chatbot quotes correct prices
3.8.2
- Improvement: more reliable WooCommerce product sync with paged syncing, clearer progress, and better error handling
3.8.1
- Improvement: category sync now supports up to 15,000 products
3.8.0
- New: Logged-in customers can securely ask the AI chatbot «Where is my order?» without entering an order number
- New: Order lookups now include the shipping method and order notes with tracking updates
- New: Added an option to display the chat widget only to logged-in users
3.7.2
- Improvement: increased synced product description limit to 1500 characters
- Fix: improved trimming for non-Latin descriptions
3.7.1
- New: Automatic order status lookup and WooCommerce sync upon account linking.
- New: Real-time product stock sync.
- Improvement: Clearer labels and instructions on connection screens.
3.7.0
- New: AI Order Status Lookup, your AI chatbot can now answer order status questions in real time using live WooCommerce data
- New: large catalogues (over 2,000 products) can now pick which product categories to sync, up to 9,000 products. New and edited products stay limited to the selected categories automatically
- Security improvements
3.6.0
- WooCommerce sync now always includes product price and currency (no longer optional)
- Sync now sends stock availability and quantity, brand, product attributes (size, colour, etc.), price ranges for variable products, tags and product rating, so the AI chatbot can answer pricing and availability questions
3.5.5
- Fixed WooCommerce sync connecting to the wrong server (development endpoint left enabled in 3.5.3/3.5.4)
- The plugin now reports its version to onWebChat when linked to an account
- Replaced deprecated WordPress functions and improved escaping of user data in the chat widget code
3.5.4
- Declared compatibility with WordPress 7.0
3.5.3
- Обновлены изображения плагина
3.5.2
- Небольшие исправления ошибок
3.5.1
- Небольшие исправления ошибок
3.5.0
- NEW: WooCommerce Product Sync, automatically sync products for AI chatbot training
- НОВОЕ: Массовая синхронизация с фоновой обработкой
- НОВОЕ: Обновление товаров в реальном времени при создании, редактировании и удалении
- НОВОЕ: Интерфейс администратора для настройки интеграции WooCommerce
- Улучшенный AI-чатбот с расширенными знаниями о товарах
3.4.1
- Протестировано на WordPress 6.8; обновлены тексты плагина
3.4.0
- Исправления ошибок и улучшения безопасности
3.3.2
- Исправление ошибки
3.3.1
- Поддержка AI-чатбота и исправление ошибки
3.3.0
- Добавлена поддержка AI-чатбота
3.2.0
- Исправление ошибки безопасности
3.1.0
- Поддержка команд JavaScript API
3.0.4
- Исправление ошибки
3.0.3
- Исправление ошибки
3.0.2
- Show/hide chat widget on selected pages, bug fix
3.0.1
- Добавлена возможность показывать/скрывать виджет live chat на выбранных страницах
2.0.2
- Поддержка нового формата Chat ID
2.0.0
- Вход по email/паролю или Chat ID
- Опция показа/скрытия виджета live chat
1.0
- Первый выпуск