Описание
PetrichorCraft Chatbot adds a floating help widget so visitors can browse FAQ topics, ask free-text questions (optional AI), or talk to a human agent.
Features
- Site-wide floating chat button with configurable colors, size, and mobile layout
- FAQ categories and question chips (works with no AI key)
- Optional free-text answers grounded in your FAQ content
- On WordPress 7.0+, uses the core WordPress AI Client (Settings Connectors) when a connector is available
- Optional provider API keys (OpenAI, Anthropic Claude, or Google Gemini) as a fallback, including on WordPress 6.x
- Feedback buttons on answers (satisfied / not satisfied / unsure)
- Optional live chat: agents, live inbox, reopenable threads, offline leave-a-message emails
- Shortcode
[pccalc_live_agent]for “Agent is live” / email fallback inside FAQ answers - Encrypted API keys at rest, public AJAX rate limiting
External services
Free-text AI is optional. FAQ chip answers never call an AI service.
On WordPress 7.0 or later, if the site has an AI connector, free-text questions are sent through the WordPress AI Client. The site owner chooses the provider under Settings Connectors. That request is handled by WordPress core and the connector the site owner configured.
If no core connector is available (WordPress 6.x, or no connector set up), and you add a provider API key and enable free-text questions, the plugin sends the question plus selected FAQ context to the provider you configure:
- OpenAI — Terms · Privacy · API:
https://api.openai.com/ - Anthropic (Claude) — Terms · Privacy · API:
https://api.anthropic.com/ - Google Gemini — Terms · Privacy · API:
https://generativelanguage.googleapis.com/
Live chat stays on your WordPress site (AJAX); notification emails use wp_mail.
Privacy
Depending on settings, the plugin may store visitor questions, answers, feedback, and (if enabled) name / email / phone for live chat. Ask logs may store a hashed IP for rate limiting. Review Settings Privacy in WordPress and your own privacy policy. Suggested policy text is registered with WordPress when the plugin is active.
Установка
- Upload the
pcc-ai-live-chatfolder to/wp-content/plugins/, or install the zip via Plugins Add New Upload Plugin. - Activate PetrichorCraft Chatbot under Plugins.
- Open Chatbot in the admin menu and configure Behavior, Appearance, and (optionally) AI Provider.
- Edit or replace the sample FAQs under Chatbot FAQs (or Import).
- Optional (WordPress 7.0+): add an AI connector under Settings Connectors.
- Optional: add an OpenAI, Claude, or Gemini API key for free-text answers when no core connector is available.
- Optional: enable Live chat, add agents under Chatbot Agents, and monitor Chatbot Live inbox.
Часто задаваемые вопросы
-
Does free-text AI work without an API key?
-
FAQ chips work without any AI setup. Free-text needs “Allow free-text” enabled, plus either a WordPress 7.0 AI connector (Settings Connectors) or a provider API key.
-
Is live chat required?
-
No. Leave Live chat disabled if you only want FAQ / AI.
-
Where do visitor messages go when agents are offline?
-
Visitors can leave a message in the widget. The plugin emails configured notify addresses / support email / linked agent WordPress users.
-
Will uninstall delete my FAQs?
-
Settings are removed on uninstall. FAQ posts, chat tables, and logs are deleted only if you enable Delete chatbot content on uninstall in Behavior settings.
Отзывы
Нет отзывов об этом плагине.
Участники и разработчики
«PetrichorCraft Chatbot» — проект с открытым исходным кодом. В развитие плагина внесли свой вклад следующие участники:
Участники
Перевести «PetrichorCraft Chatbot» на ваш язык.
Заинтересованы в разработке?
Посмотрите код, проверьте SVN репозиторий, или подпишитесь на журнал разработки по RSS.
Журнал изменений
1.6.4
- Prefix uninstall locals; silence one-time meta_key migration warning
1.6.3
- Use unique
pccalcprefixes for options, AJAX, CPT, scripts, and shortcodes - Use the WordPress AI Client on WP 7.0+ when a site connector is available
- Add WordPress.org username to Contributors
1.6.2
- Silence Plugin Check DB warnings with $wpdb->prefix table SQL and phpcs ignores
1.6.1
- Align text domain and zip slug with WordPress.org plugin slug
pcc-ai-live-chat
1.6.0
- Live chat: agents, live inbox, reopenable sessions, offline messaging and email alerts
- Shortcode
[pccalc_live_agent]for agent-online / email fallback in FAQ answers - Mobile panel size settings; visitor resume via localStorage
- Admin doorbell on new / reopened chats; chat close control top-right
- WordPress.org packaging: readme, license, privacy text, external admin JS assets
1.0.0
- Initial release: floating widget, FAQ CPT, hybrid AI chat